FAQs

Welcome! If you don't find the answer you're looking for, please don't hesitate to contact us - we're always happy to help.

Ordering

Can I change or cancel my order?

We process orders as quickly as possible. If you need to make changes or cancel your order, please contact us immediately. While we'll do our best to accommodate your request, we cannot guarantee changes once your order has begun processing.

Can I add items to an existing order?

If your order has not yet been processed, we may be able to combine additional items. Please contact us as soon as possible with your order number.

Do you offer wholesale pricing?

Our products are competitively priced for both hobbyists and small businesses. If you're interested in placing a large-volume order, please contact us to discuss available options.

Products

What types of products do you sell?

We offer a wide selection of jewelry-making supplies, including:

  • Stainless steel findings

  • Sterling silver findings

  • Stainless steel chains

  • Stainless steel charms

  • Base metal charms

  • Acrylic beads

  • Acrylic flowers

  • Personalizable stainless steel blank tags

  • Jewelry tools

  • Plastic jewelry bags

  • And more!

Are your stainless steel products tarnish resistant?

Yes. Stainless steel is known for its excellent durability and resistance to tarnishing, rust, and corrosion with normal use. Proper care will help keep your jewelry components looking their best.

Are your blank tags suitable for engraving?

Yes. Our stainless steel blank tags are designed for personalization and are suitable for hand stamping, laser engraving, CNC engraving, and fiber laser engraving, depending on the specific product.

Please review each product description for size, thickness, and material specifications.

What materials are your charms made from?

We offer charms in several materials, including stainless steel and base metal. The material is clearly listed in each product description.

Will the colors of acrylic beads and flowers match exactly?

We do our best to accurately display product colors. However, colors may appear slightly different depending on your monitor or mobile device settings.

Are sizes listed in the product descriptions?

Yes. Product dimensions are provided whenever applicable. We recommend reviewing all measurements carefully before purchasing.

Shipping

When will my order ship?

Orders are typically processed within the processing time listed on our website. Processing times do not include weekends or holidays.

Do you ship internationally?

At this time, we only ship within the United States. We are not currently offering international shipping.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with tracking information, if applicable.

Returns & Exchanges

Can I return my order?

Please see our Return Policy for complete details regarding eligible returns, exchanges, and any non-returnable items.

What if I receive a damaged or incorrect item?

If your order arrives damaged or you receive the wrong item, please contact us within a reasonable time after delivery. Include your order number and photos of the item so we can resolve the issue as quickly as possible.

Product Care

How should I store my jewelry supplies?

Store your jewelry findings and components in a cool, dry place away from moisture and direct sunlight. Keeping items in sealed bags or storage containers can help prevent scratches and keep them organized.

How do I clean stainless steel findings?

Use a soft cloth to wipe away fingerprints or dirt. For deeper cleaning, wash gently with mild soap and warm water, then dry thoroughly.

Inventory

Will sold-out items be restocked?

Many of our products are restocked regularly. If an item is currently unavailable, check back later or contact us for availability.

Need More Help?

If you have additional questions, we're here to help! Contact us through our Contact page, and we'll get back to you as soon as possible.