Returns & Refunds
We want you to shop with confidence. If there is an issue with your order, we're here to help.
Return Eligibility
We accept returns within 7 days of delivery for eligible items.
To qualify for a return:
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Items must be unused and unassembled.
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Items must be returned in their original condition.
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Items must be returned in their original packaging.
Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.
Non-Returnable Items
The following items cannot be returned or refunded:
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Custom or personalized items
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Engraved items
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Clearance or sale items
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Opened bulk lots
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Cut chain sold by the foot
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 5 days of delivery.
Please include:
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Your order number
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Clear photos of the item(s)
Once reviewed, we'll gladly send a replacement or issue a refund, depending on the situation.
Refunds
Once your returned item has been received and inspected, we'll notify you of the status of your refund.
Approved refunds will be issued to your original payment method. Please allow 3 - 5 business days for your financial institution to process and post the refund.
Order Cancellations
Orders may be canceled within 6 hours of purchase.
Because orders are processed quickly, we cannot guarantee cancellations once processing has begun.
Contact Us
If you have any questions about returns, refunds, or cancellations, please contact us at:
Thank you for choosing us for your jewelry-making supplies. We appreciate your business and look forward to serving you again!